Was tipped off to this from a friend. For a long time, we’ve had the Call-me back feature as part of Teams. Microsoft has stated it would change several times over the past year or so, but it looks like it is finally going to happen:

Customers have been provided a complimentary dial-out capability that will end on November 30, 2019. Beginning December 1, 2019, each Audio Conferencing subscription provides 60 minutes per user per month that can be used to dial out to non-premium numbers in ANY of the Zone A countries as described in this document. Your tenant dial-out minute pool size is based on assigned licenses and not purchased licenses. This benefit is applicable to Audio Conferencing monthly subscription licenses and does not extend to Audio Conferencing pay-per-minute licenses.

I’m sure you’ve heard all about the CaptialOne hack by now. The interesting part is that the records were stored on AWS. You can read more about that here. Why is this interesting? Number one reason is that AWS wasn’t the issue but the hack has highlighted the fact that while AWS and other public Cloud providers (i.e. Microsoft and Google) provide the infrastructure, you still need to be responsible about the applications. No different than when you run on-premises, you are still responsible for the configuration of the applications and devices.

Lately, I’ve found myself studying the science of Adoption and Change Management (ACM). Mainly because Microsoft Teams is a pretty big foundational shift from how we’ve done things in the OCS/Lync/Skype world in some ways. In other ways, we’re faced with the same ACM struggles as OCS/Lync/Skype of simply getting the users to understand the software and how it can improve their lives.

I had two things happen to me today that compelled me to write this article. In both cases, the events brought up and out emotions from me (even if I do joke that my emotions like my taste buds are dead, yes, I like spicy food, but I digress).

**UPDATE 7/24/2019: **The new license model has been released. Please reference https://docs.microsoft.com/en-us/microsoftteams/teams-add-on-licensing/virtual-user for guidance.

This might be one of those classic “Adam” moments. Maybe this has been this way and I’m only waking up to it now. That said, I have found in life, that if I have a question or a view, I’m usually not the only one who has it. So here goes.

Had someone bring this link up to me recently (HT to Randy, he’ll know who he is): https://docs.microsoft.com/en-us/microsoftteams/manage-resource-accounts

I’ll be speaking at the ConvergeOne 2019 Iowa Tech Summit in Des Moines on April 17th. I’m going to be talking on Microsoft Teams and it’s impact on Digital Transformation. Here’s a quick snippet on the topic:

Microsoft Teams is impacting the way companies work. From the mindset of Cloud First, Mobile First, Microsoft has established Teams as the hub for Collaboration. In this presentation, we will look at five ways that Teams is enabling Digital Transformation and give some thoughts on how it could impact your organization.